The HDL310 and HDL410 systems feature LED status indicators on the front and back of the connect module. The indicator LEDs can be used to help troubleshoot issues with the system as well as confirm the device is ready to be used.
| Connect module - front view |  |
Indicator |
Description |
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Solid white: The system is powered on. Off: The system does not have power. |
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Solid yellow: The system requires a firmware update and is not available. |
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Solid green: Successful USB connection and recognized as a USB device.
Off: No USB connection or is not recognized by the operating system.
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Solid green: A microphone and speaker bar is connected to port 1.
NOTE: The LED will pulse while a connection is established. |
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Solid green: A microphone and speaker bar is connected to port 2.
NOTE: The LED will pulse while a connection is established. |
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Solid red: Connected to the network but failed to obtain an IP address.
Flashing red: Connected to the network but can not access the internet.
Blinking red: Unknown system error and device should be power cycled.
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Solid green: The device is connected to a network, has an IP address and can access the internet. |
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Solid yellow: The device is communicating with Nureva Console cloud and is ready to be enrolled. |
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Solid red: No communication with Nureva Console cloud.
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Solid green: The device is enrolled and communicating with the Nureva Console cloud server. |
Overheating warning
Indicator |
Description |
|---|---|
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Solid Red: If these LEDs are solid red, the connect module has overheated and needs to be shut down. Unplug the connect module, wait a minimum of 10 minutes and then plug it in again.
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Flashing and blinking LEDs
Flashing |
Blinking |
|---|---|
 LED is on for 1 second and then off for 0.5 seconds
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 LED is on for 1 second and then off for 4 seconds
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Connect module - RJ45 ports |
|
Yellow |
Green |
Description |
| Off | Off | The system is not powered on. |
| Flashing | Off | This port has been connected to a network. Connect to a microphone and speaker bar instead. |
| Flashing | Flashing | Incorrect setup. Confirm the Ethernet cables are working and connected to a microphone and speaker bar. |
| Off | Flashing | The port has been shut down due to a PoE error. The port may be drawing too much power and has shut down for safety. Please contact Nureva support. |
| Flashing | On | No issue. This port is connected to a microphone and speaker bar and is functioning correctly. |
| Connect module - network port |  |
Yellow |
Green |
Description |
| Off | Off | The system is not powered on or the network cable is not connected. |
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Off |
On | This network cable is connected but there is no data being communicated. |
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Blinking |
On |
No issue. This port is connected to a network and is functioning correctly. |