How to upload Nureva® Console client logs to Nureva support

Windows® 10 operating system
Last Updated: August 17th, 2021

In certain situations, you may be required to collect the Nureva Console client logs and provide them to Nureva support for analysis. This can be completed by following the steps below: 

  1. Click at this link to launch the Nureva secured file uploading portal in your web browser 
  2. From the portal, click “Select Files” to add all the files from the following directories 
    • C:\ProgramData\Nureva\Nureva Console Client\Logs\
    • C:\ProgramData\Nureva\NurevaConsoleDaemon\Logs\
    • C:\ProgramData\Nureva\Nureva Updater\Logs\
      • The Nureva Updater folder is only available if a Nureva Console client version prior to 1.3.167797 was installed
    • Other log files as requested by technical support
    • If multiple files are being added, use “Add another file”
  3. In the “File description” field add your support case number
  4. Complete the  “Email address” field
  5. Click “Submit”

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