How can we help?

Support Home Nureva Console Troubleshooting

Troubleshooting

  1. Nureva Console client has stopped responding

    Steps to restart Console client if the app stops responding

  2. Configuring your network for Nureva® Console

    URLs to approve - Nureva Console with HDL200, HDL300 or Dual HDL300 systems

  3. Connect a Nureva® conferencing system to Nureva Console client

    Windows® or macOS®

  4. How to upload Nureva® Console client logs to Nureva support

    Windows® and macOS® operating systems

  5. Microphone Gain setting for advanced troubleshooting

    Nureva® Console with HDL300, Dual HDL300, HDL310 and HDL410 systems

  6. How to reset your Nureva® Console cloud password

    For Nureva's cloud-based, remote device management platform

  7. Device enrollment stalled with Nureva® Console cloud

    For HDL200, HDL300, Dual HDL300 systems

  8. How to remove a device from Nureva® Console cloud

    HDL200, HDL300, Dual HDL300, HDL310, HDL410, CV30 and third-party cameras

  9. How to re-enroll a device into Nureva® Console cloud

    HDL200, HDL300, Dual HDL300, CV30 and third-party cameras

  10. Nureva Console - Interactive troubleshooter

    For Nureva Console client

  11. Stop Nureva Console client from auto-starting

    Nureva Console client with Windows 10 or macOS

  12. Windows® 10 not reporting device detection properly to Nureva® Console client

    HDL200, HDL300, Dual HDL300 systems used with Windows 10

  13. Unable to check for updates?

    Nureva® Console client for Windows® 10 or macOS®

  14. Device not detected by Nureva® Console client

    HDL200, HDL300, Dual HDL300 and CV30 systems

Can’t find what you’re looking for?

Contact Support

1.844.370.2111