Return process for a defective Nureva® audio conferencing system

HDL200, HDL300, Dual HDL300 systems
Last Updated: August 6th, 2021

If there is a perceived defect with the Nureva audio conferencing system, please contact your reseller. They will conduct the required troubleshooting and, if necessary, proceed with the RMA (Return Merchandise Authorization) process. Proof of purchase may be requested as part of the process.

Units determined to be defective will be replaced by Nureva at no charge. In order to complete a product replacement, the following information will be required:

  • Product serial number located on the top right on the front of the connect module
  • Shipping contact person's name
  • Shipping contact person's phone number
  • Shipping address

The customer is responsible for shipping the defective unit back to Nureva, except where it is a Dead on Arrival (DOA).  Nureva will be responsible for all logistics costs for DOA units. Additional information may be required by your Nureva authorized reseller.

RMA process

DOA (Dead on Arrival) devices

In the case of DOA, Nureva will cover shipping costs for the DOA unit and the replacement. A return shipping label will be sent to the client.  Customers are expected to follow the shipping instructions, properly pack the defective item, and ship the item back to the designated location.

Please see the warranty documentation for your Nureva audio conferencing system for the terms and conditions of the warranty.


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