When the HDL200 microphones are not picking up the sound from the room, the steps below will help correct the issue.
Check the HDL200's LCD display for a status indicator
- A red microphone or 7 red dots indicates that the system is muted
- Use the remote control to unmute the microphones
- Displaying only a clock, a white dot, or 7 white dots after starting a call
- Check that the HDL200 system is connected to the computer's USB 2.0 port via the USB cable
- Check the audio conferencing software to ensure that the HDL200 system has been selected
- A blue microphone or 7 blue dots indicates that the system is active and connected to the call
- Advance to step 2
Review information about the HDL200 system's LCD display.
Confirm the microphone settings in your operating system
- Open Nureva Console and locate the HDL200 from the list of devices
- Scroll to the Settings section
- Click on Open sound settings
- The Windows Sound settings panel will pop up
- Choose the Recordings tab
- Confirm that the Echo Cancelling Speakerphone (HDL200) is the default device
- Confirm that no other microphone devices are enabled
- Select Echo Cancelling Speakerphone (HDL200) and then choose Properties
- Click on the Levels tab
- Ensure that the level is approximately 75% and mute is not active
- Click on OK
- Click OK again to close the sound settings panel
Confirm the microphone settings in your conferencing software
- Check that the HDL200 is selected as the microphone
- Confirm that the HDL200 is set to an audible level and is not muted
- Adjust other settings as required
Explore settings for audio and video conferencing software.