Nureva™ Console is a cloud-based platform used for managing Nureva audio conferencing systems across multiple locations. This platform provides a single, secure dashboard that allows IT managers to configure and monitor their audio systems remotely.

Nureva Console client is a desktop application that installs on Windows® meeting room computers and is used for initial setup and in-room management of Nureva audio conferencing systems. Together, they provide a platform to enroll, configure, and maintain every Nureva audio system.

Supported Nureva audio conferencing systems

• Remote feature support for HDL200, HDL300, and Dual HDL300 systems
• Local feature support in Nureva Console client for HDL200, HDL300, and Dual HDL300 systems

New Features

• Users can assign room name and tags to a device
• Users can view the device dashboard for the following information
  • Device type
  • Room name
  • Firmware version
  • Firmware updates availability
  • Device Status
• Users can update device firmware for multiple devices
• Users can view system information for the following information
  • Device type
  • Components
  • Component serial numbers
  • Room name
  • Tags
  • Firmware version
• Users can manage devices in the device settings
  • Users can set/check the default audio device  
  • Users can set a microphone to pick up, set speaker and bass levels, test sound, fast calibrate, set echo reduction, set noise reduction
  • Users can set HDL200 display theme
  • Users can enable HDL200 display to show clock
  • Users can restore factory settings

Known Issues

HDL300 support requires firmware version 2.1.98 or later

If you wish to use Console client to manage your HDL300 or Dual HDL300 system, please upgrade to Firmware version 2.1.98 using Nureva Room Manager.  This initial step is required to allow for the USB connection to be established between the HDL300 connect module and the Console client application.

Restarting Nureva Console client may be required after install on Windows 10 Enterprise 2004 version

After the installation of Nureva Console client, the application may fail to start up. Please reboot the computer to ensure all services are properly running.

Inaccurate firmware status after network disconnect

If there is an interruption to the network connection during a firmware upgrade, Nureva Console cloud may not receive the update completion notification. This will result in an inaccurate status of the firmware upgrade being displayed.  An indication of this occurring will be the progress indicator spinning continuously. A refresh of the browser page will return the current state of the update.

Uninstall of Nureva Console client may affect Nureva Room Manager 

Operation of Nureva Room Manager together with Nureva Console client is supported but uninstall of Nureva Console client may affect Nureva Room Manager through the removal of a file.  Users may need to re-install Nureva Room Manager to resolve this issue.

Firmware update times out

If the download of a firmware upgrade takes a long time due to a slow internet connection ( greater than 10 minutes), the update operation may time out and the HDL unit will not be updated. Users should try again with a faster internet connection.

Last updated:  July 23, 2020