Span™ Workspace Wall client - file size limitations

This article outlines some known limitations with using large (over 10 MB) files on Span™ Workspace Wall client.

When using large PDF and image files, Span™ Workspace Wall client users may experience random closing of the client. This is caused by exceeding the limitations to the size and number of large files that Span Workspace can process for a single canvas.

For edge case uses which require many PDF/image files on a canvas or use large files, we recommend the following:

  • Limit the number of large files (over 10 MB) on a canvas to ten
  • Use smaller files (under 10 MB) to allow for more instances of those file types
  • Spread large PDF and image files over multiple canvases
  • Use Span Workspace Web client instead of the Wall client

Last updated: October 22, 2019


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