Once a Jira administrator has configured a Jira application link, users can connect the Span Workspace and Jira accounts. Every Span Workspace user must connect the accounts.

After Jira has been connected to the Span Workspace account, the Jira integration works from any device that uses the web client of Span Workspace. The wall client is not supported.

Users must connect their own Span Workspace and Jira accounts. This process cannot be done by an administrator.

Connecting a user account

1. Use the web client to open Span Workspace
2. Click your name in the top-right corner and go to Integrations

3. Enter your Jira URL into the text field. You can find this URL in your browser's URL bar when you log into Jira.

Make sure to remove anything after the slash (/) symbol behind the end of the domain:

https://nureva.atlassian.net/secure/BrowseProjects.jspa

4. Click Connect

If the Jira administrator has successfully set up the application link, a Jira login window should appear.

5. Log in to Jira
6. When prompted to give Span Workspace read and create permissions, click Allow to give Span Workspace read and write access to your Jira account

A success message should appear. Once it does, you will be able to use Jira integration on your canvases and subscriptions.

Disconnecting Jira

1. Use the web client to open Span Workspace
2. Click your name in the top-right corner and go to Integrations

3. Click Disconnect. Jira will be disconnected from your Span Workspace account.

You will be able to reconnect your Jira account at any time by following the steps under connecting user accounts.

See our creating a Jira issue from your canvas article for the next steps.

Last updated: July 29, 2019