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Device not detected by Nureva® Console client

HDL200, HDL300, Dual HDL300 and CV30 systems
Last Updated: February 23rd, 2022

The steps below will help you connect a Nureva audio conferencing system or CV30 camera that is not being detected by Nureva Console client.

NOTE:  If your audio conferencing system and the CV30 camera are both not detected, the audio system should be successfully connected before connecting the camera.

HDL200 system

Windows computer

When an HDL200 system is not recognized by Nureva Console client, try the following steps.
  • Open Nureva Console client
  • Disconnect the USB cable for the HDL200 from the computer
  • Reconnect the USB cable for the HDL200 to the computer
  • Nureva Console client will take 10 to 20 seconds to recognize the reconnection and advance to the dashboard
If reseating the USB cable does not solve the issue, move on to the steps below.
  • Disconnect the USB cable for the HDL200 from the computer
  • Restart the computer
  • Power cycle the HDL200 system
  • Run the Services application as an administrator
    • Type "Services" into the search box near the "Start" button
    • Choose the Services app and select "Run the application as an administrator" from the right side of the window
    • Navigate to ‘NurevaConsoleDaemon’ in the Services application
      • If the daemon is running, launch Nureva Console client
      • If the daemon is not running, restart the daemon, then launch Console client
  • Connect the HDL200 USB cable to the computer when Nureva Console client launches the connection screen
  • Nureva Console client will take 10 to 20 seconds to recognize the reconnection and advance to the dashboard

NOTE:  See the Windows 10 not reporting device detection properly to Nureva Console client article if the above steps do not solve the issue.

macOS® computer

When an HDL200 system is not recognized by Nureva Console client, try the following:
  • Open Nureva Console client
  • Disconnect the USB cable for the HDL200 from the computer
  • Reconnect the USB cable for the HDL200 to the computer
  • Nureva Console client will take 10 to 20 seconds to recognize the reconnection and advance to the dashboard
If reseating the USB cable does not solve the issue, move on to the steps below.
  • Disconnect the USB cable for the HDL200 from the computer
  • Restart the computer
  • Power cycle the HDL200 system
  • Open Nureva Console client
  • Connect the HDL200 USB cable to the computer when Nureva Console client launches the connection screen
  • Nureva Console client will take 10 to 20 seconds to recognize the reconnection and advance to the dashboard

NOTE:  If the HDL200 system is not connecting after trying the steps above, contact Nureva Technical Support.

Delete

HDL300 and Dual HDL300 systems

Windows® computer

When an HDL300 or Dual HDL300 system is not recognized by Nureva Console client, try the following steps.
  • Open Nureva Console client
  • Disconnect the USB cable for the connect module from the computer
  • Reconnect the USB cable for the connect module to the computer
  • Nureva Console client will take 10 to 20 seconds to recognize the reconnection and advance to the dashboard
If reseating the USB cable does not solve the issue, move on to the steps below.
  • Disconnect the USB cable for the connect module from the computer
  • Restart the computer
  • Power cycle the connect module
  • Run the Services application as an administrator
    • Type "Services" into the search box near the "Start" button
    • Choose the Services app and select "Run the application as an administrator" from the right side of the window
    • Navigate to ‘NurevaConsoleDaemon’ in the Services application
      • If the daemon is running, launch Nureva Console client
      • If the daemon is not running, restart the daemon, then launch Nureva Console client
  • Connect the USB cable to the computer when Nureva Console client launches the connection screen
  • Nureva Console client will take 10 to 20 seconds to recognize the reconnection and advance to the dashboard

NOTE:  See the Windows 10 not reporting device detection properly to Nureva Console client article if the above steps do not solve the issue.

macOS® computer

When an HDL300 or Dual HDL300 system is not recognized by Nureva Console client, try the following:

  • Open Nureva Console client
  • Disconnect the USB cable for the connect module from the computer
  • Reconnect the USB cable for the connect module to the computer
  • Nureva Console client will take 10 to 20 seconds to recognize the reconnection and advance to the dashboard
If reseating the USB cable does not solve the issue, move on to the steps below
  • Disconnect the USB cable for the connect module from the computer
  • Restart the computer
  • Power cycle the connect module
  • Open Nureva Console client
  • Connect the USB cable to the computer when Nureva Console client launches the connection screen
  • Nureva Console client will take 10 to 20 seconds to recognize the reconnection and advance to the dashboard

NOTE:  If the HDL200 system is not connecting after trying the steps above, contact Nureva Technical Support.

Delete

CV30 camera

Windows® computer


When a CV30 camera is not recognized by Nureva Console client, try the following:

  • Open Nureva Console client
  • Disconnect the USB A-B cable from the camera and the Nureva USB hub
  • Reconnect the USB A-B cable to the camera and the Nureva USB hub
  • Nureva Console client will take 10 to 20 seconds to recognize the reconnection and advance to the dashboard

If reseating the USB A-B cable does not connect the CV30 camera to Nureva Console:

  • Close Nureva Console client
  • Disconnect the USB A-B cable from the Nureva USB hub and the CV30 camera
  • Connect a different USB A-B cable to the USB hub and the CV30 camera
    • The USB A-B cable from a Nureva audio conferencing system is recommended
  • Open Nureva Console client
  • If the camera is connected, contact Nureva Technical Support for instructions about replacing the original USB A-B cable for the CV30

NOTE:  If the CV30 camera is not connecting after trying the steps above, contact Nureva Technical Support.


macOS® computer 

Nureva Console client for macOS does not make a connection to the CV30 camera. The Photo Booth application can be used to confirm that the CV30 camera is connected to the macOS computer.

If the CV30 camera is not visible in Photo Booth, follow the steps below.

  • Close the Photo Booth application
  • Disconnect the USB A-B cable from the camera and the Nureva USB hub
  • Reconnect the USB A-B cable to the camera and the Nureva USB hub
  • Open the Photo Booth application and confirm that the camera is connected

If reseating the USB A-B cable does not connect the CV30 camera to Nureva Console:

  • Close the Photo Booth Application
  • Disconnect the USB A-B cable from the Nureva USB hub and the CV30 camera
  • Connect a different USB A-B cable to the USB hub and the CV30 camera
    • The USB A-B cable from your Nureva audio conferencing system is recommended for this
  • Open the Photo Booth application and confirm that the camera is connected
  • If the camera is connected, contact Nureva Technical Support for instructions about replacing the original USB A-B cable for the CV30

NOTE:  If the CV30 camera is not connecting after trying the steps above, contact Nureva Technical Support.

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